ACC Solutions respects your rights to privacy and we are committed to protecting your personal information. The purpose of this privacy notice is to explain how we collect and use personal information.
"ACC Solutions" (referred to as "we", "us", "our" or "ACC Solutions" in this policy) primarily refers to the business of ACC Solutions. ACC Solutions is the "data controller" of all personal information that is collected and used about our customers for the purposes of Irish and European Union data protection law. ACC Solutions is registered in Dublin, Ireland.
A Data Protection Officer ("DPO") has been appointed to co-ordinate the collection, use and retention of personal data at ACC Solutions to ensure compliance with the Data Protection Acts, this Policy and related procedures
If you have any questions about this policy or a data subject access request please contact the DPO at dataprotection@accsoltions.ie.
To provide you with our services, we collect and process various categories of personal information throughout your relationship with us. These include:
ACC Solutions obtains personal information when you explicitly provide it to us, or information that we gather from your use of our website, your use of our services and the technology you use to access our services (for example your Internet Protocol (IP) address, or telephone number). In circumstances where you are unable to provide personal information which we require for statutory or contractual reasons, we may be unable to process your transaction.
In certain circumstances you may provide us with personal information relating to other people. Please ensure that you provide a copy of this Notice to any third party whose personal data you provide to us or have provided to us previously.
We use your personal information for the following purposes and on the following legal grounds.
Purpose for processing |
Legal basis |
To enter into our contract of carriage with you so we can provide you with the ferry services you request. This includes setting up your account, processing and allow you to securely pay for your booking and associated transactions, to make changes to your booking requested by you or to inform you of any changes we make to your booking |
This use is necessary in order for us to enter into and perform our contract with you |
To prevent fraud and to fulfil our legal and regulatory obligations, for example to maintain and share passenger records necessary for maritime safety, security immigration or customs regulations and laws |
In order to comply with our legal obligations |
To send you marketing emails with special offers and news from ACC Solutions or about related services to ones you have previously purchased |
We will only send you marketing emails where you have given us your explicit consent to do so or where appropriate on the basis of our legitimate interests. You are entitled to withdraw your consent at any time. |
To personalise and improve our services and related products and ask for feedback |
On the basis of our legitimate interest in operating our business. |
Please note that you have a right to object to processing of your personal information where that processing is carried on for our legitimate interests.
ACC Solutions will not retain your data for longer than is necessary to fulfil the purpose for which it was originally collected. We will also consider the nature and sensitivity of the data, the volume or size of the data collected as well as our legal obligations, in determining the appropriate retention period for the relevant data set. We anonymise and or delete data that is no longer required.
More information on our data retention policies is available on request by contacting our data protection officer at dataprotection@icg.ie
Your privacy and the security of your data is of critical importance at ACC Solutions.
When you access your account at ACCSolutions.ie you do so through secure servers. The use of Secure Socket Layer (SSL) technology means that all personal information, such as your credit/debit card and address details, will be encrypted as it travels from your computer to the ACCSolutions.ie's server. SSL is an industry-standard method that is used to transmit personal information securely over the Internet. Our use of SSL and digital certificates ensures you are actually sending data to ACC Solutions, rather than a third party, so you can be confident of safely and confidentially completing your reservation.
To maintain the accuracy of your data, as well as preventing unauthorized access and correct use of all data, ACCSolutions.ie uses the appropriate physical, electronic, and governance measures to secure the data we collect online.
Please ensure that you keep your ACCSolutions.ie account details confidential and set a password that is difficult for others to guess.
Although we are based in Ireland, we occasionally need to transfer your data outside of the EEA in order to provide you with our services. At present your personal information may be held in the United States, where our online chat services are hosted. The U.S. entity has signed up to the EU/US Privacy Shield in order to ensure that your personal information is protected to at least Irish standards. For more information on transfers to the U.S. please contract our Data Protection Officer at the contact details above.
At present, we disclose your personal information to some or all of the following:
a) Where required by law, to law enforcement agencies, judicial bodies, government entities or regulatory bodies.
Right of Access |
You can request a copy of the personal data we hold about you. |
Right to Rectification |
If you have reason to believe any of the information we collect on you may be inaccurate, and you cannot correct such inaccuracy yourself through your registered account with us, please contact us (see Contact Us above). |
Right to Erasure ('Right to be Forgotten') |
You have the right to request that your personal data be deleted in certain circumstances including:
|
Right to Restriction of Processing |
You can ask that we restrict your personal data (i.e., keep but not use) where:
We can continue to use your personal data:
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Right to Data Portability |
Where you have provided personal data to us, you have a right to receive such personal data back in a structured, commonly-used and machine-readable format, and to have those data transmitted to a third-party data controller without hindrance but in each case only where:
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Right to Object |
You have a right to object to the processing of your personal data in those cases where we are processing your personal data in reliance on our legitimate interests. In such a case we will stop processing your personal data unless we can demonstrate compelling legitimate interests which override your interests and you have a right to request information on the balancing test we have carried out. |
Right to Complain |
You have the right to lodge a complaint with the Data Protection Authority, in particular in the Member State of your residence, place of work or place of an alleged infringement, if you consider that the processing of your personal data infringes the GDPR. |
This Policy was last updated 24/05/2018. Any changes to this policy will be notified by email to our customer marketing mailing list and will be published on our website.