Terms of Use

About this Policy

This is the privacy policy of ACC Solutions. It applies only to personal data as defined in Section 1 of the Data Protection Acts 1988 and 2003 ("personal information" or "information") and the General Data Provisions Regulations (GDPR) and not other types of business or general information.

The policy tells you who we are, how we collect personal information about you through this website, what we intend to use that information for, with whom we intend to share it, how we keep it secure, and how we transfer your information outside the European Economic Area. Please read the policy carefully. By accessing or using this web site you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information. Protecting your privacy is extremely important to us and we aim to be as clear as possible about how your information is used. If you have any questions about this, or wish to withdraw your consent at any time, contact us using the details in the section: Your Right to Delete/Rectify Your Information or Object to Your Information Being Used.

Who we are

We are ACC Solutions, a company registered in Ireland. Our registered office is at Unit 3, Suite 5 Part of First Floor, St Fintan’s, North Street, Swords, Co Dublin, Ireland. If you have any queries about the information we hold on you, please contact our Data Protection Compliance Officer, who you may write to at the address above, or e-mail at dataprotection@accsoltions.ie or telephone on +353 87 278 63 72.

How we collect information

We will collect information from you if:

  1. You register to use our website; this may include your name, address, email address and telephone number.
  2. We may ask you to provide additional information about your business on a voluntary basis.
  3. You place an order for products or services on our website, this will include your name (including business name), address, contact details (including telephone number and email address)
  4. You complete online forms, take part in surveys, or participate in any other interactive areas that appear on our website
  5. You contact us offline for example by telephone, email or post.
  6. We also collect information about your visit to our website or use of our products or services using cookies

Security & Storage of Your Information

We will keep your information secure by taking appropriate technical and organisational measures again it unauthorised or unlawful processing and against its accidental loss, destruction or damage.

We will store your information at least for the duration of any customer relationship we have with you, or as otherwise required by law (normally up to a maximum of 7 years for legal and tax reasons).

While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and (where you have chosen a password) to create a strong password that cannot be easily identified.

ACC Solutions and all 3rd parties where your information is shared will take full responsibility for ensuring that the most appropriate security measures are in place to protect your information.

ACC Solutions will store and use your information for a set period. ACC Solutions will cease to use your information for marketing purposes 5 years from the point of last interaction (e.g. last order or last email activity etc.,) or from the point you request ACC Solutions to stop using your information for marketing purposes, whichever is sooner. At this point, your information is then archived and only used for analysis.

If you sign up for our service or send us a request for information, we believe that we can demonstrate that we have a legitimate interest in using your information for some marketing purposes, such as sending you offers, etc., however you always have a choice.

You are always in control of your information and ACC Solutions will always strive to achieve the highest standards in how it collects, used and shares your information. If you feel that ACC Solutions has not handled your information as set out in this Privacy Policy or in other related statements, you have a right to complain to the Information Commissioner's Office (ICO). The ICO can be contacted by visiting https://www.oic.ie/ or calling +353 1 639 5689 where you can report your concerns.

Your Right to Delete/Rectify Your Information or Object to Your Information Being Used

You are always in complete control of how we use your information. Where you have consented to us using your information for purposes as set out in this Privacy Policy (for example asking us to store your email address to receive a newsletter), you can withdraw your consent at any time. Simply contacting us on +353 87 278 63 72 or email at dataprotection@accsoltions.ie. Where you ask us to stop marketing communications, please be aware it may take us a few days (but no longer than a week) to ensure our systems are updated.

You are always entitled to see what information is held about you. If you want to find out what information we hold about you (called a Subject Access Request) or to have any of your information updated or corrected. Before we agree to this, you must provide with sufficient evidence of your identity and sufficient details of the information you wish to see to enable us to locate it, please contact us via email at dataprotection@accsoltions.ie. All requests will be fulfilled within 30 days.

You have a right to rectify any errors in information we hold about you, and to change or correct any details you have already given us. Please inform us about changes to your details so that we can keep our records accurate and up to date.

You also have a right to be removed from any mailing list we hold at any time, please email us at dataprotection@accsoltions.ie and include 'unsubscribe' in the subject heading.

Who we may share your information

We will not share your information with any other organisation except in the following circumstances:

  1. We will share your information with another organisation to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you.
  2. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.
  3. We may share your information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale.
  4. We may share your information with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.
  5. We may share your information with any group companies of ours so that they can provide any products and services to you that you request.
  6. We may on occasion use your information to send you details of the products and services of carefully selected businesses which are complementary to our own products and services. If you do not want the information we hold to be used in this manner, email us at dataprotection@accsoltions.ie and include 'unsubscribe' in the subject heading.
  7. We may provide anonymous aggregated data to reputable third parties on a commercial basis.
  8. We will give third party providers who supply services to us, or who process information on our behalf, incidental access to your information but will always take steps to ensure their security measures are adequate to protect your information. Any credit or debit card details are passed to our payment provider and your card issuer.

Transfers outside Europe

We are obliged to satisfy ourselves before transferring your information to a country outside the EEA that it provides adequate protection for your data protection rights. The EEA comprises the EU countries and Norway, Iceland and Liechtenstein. Countries outside the EEA may not give the same level of protection to your information as those within the EEA.

Our website is hosted in the Europe and therefore we do not transfer any information submitted by you through the site outside the EEA.

Cookies and Traffic Data

Cookies are small text files which are transferred from our website, product or service and stored on your computer's hard drive. We use a combination of cookies to help us provide you with a personalised service, and also to help make our websites, products and services better for you. We use the following different types of cookies: Session Cookies - These are temporary cookies which are deleted when you close your browser or leave your session in the product or service. We use session cookies on our websites and in some of our products or services to identify and track users and to remember what is in your shopping basket (where relevant). Our session cookies may also contain your customer account number, company name and email address.

We may also use session cookies and similar technologies in our products or services from time to time where this enables us to offer you certain features of the product or service or where it may help us to improve the product or service.

Persistent Cookies - Persistent cookies enable our websites, product or service to "remember" who you are and to remember your preferences on our website. Persistent cookies will stay on your computer or device after you close your browser or leave your session in the product or service.

Web analytics cookies and similar technologies - Our websites, products and services use web analytics cookies. These cookies allow us to recognise and count the number of visitors and see how they move around the website, product or service. This helps us make our service to you better.

Web beacons and parameter tracking - We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies. We keep a record of traffic data which is logged automatically by our server, such as your Internet Protocol (IP) address, the website that you visited before ours, the website you visit after leaving our site.

We also collect some site, product and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

How to disable cookies - You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services.

For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies please visit this Google Page.

Software, products and services - Our software, products or services may also include technology that enables us to:

  1. Check specific information directly relevant to your use of the software or products contained in your computer against our records to make sure the software or products are being used in accordance with our software licence agreements and to troubleshoot any problems
  2. Collect information about how you and your authorised users use the functions of the features of our software or products
  3. Gather statistical information about the operating system and environment on which our software or products are used.

Changes to our privacy policy

We may change our privacy policy from time to time. We will always update the privacy policy on our website, so please try to read it when you visit the website.